About this policy
Jack James Library is operated by JACK JAMES DAVIES LTD, company type: LTD, company number 16771580, with its legal address at 5th Floor, 167-169 Great Portland Street, London, England, W1W 5PF, UK. Support email: help@jackjameslibrary.com.
Nature of digital content
Because eBooks are digital content that is made available for immediate download, they cannot be returned once access has been provided. For this reason, refunds are limited to the situations described below, without affecting any statutory rights you may have under applicable consumer law.
When you can request a refund
You may request a refund if: the file is faulty or corrupted and we cannot provide a working replacement; the eBook you received is materially different from its description; you were charged more than once for the same order; or you purchased the same eBook by mistake and have not downloaded it.
Requests should be made within 14 days of the purchase.
How to request a refund
Email help@jackjameslibrary.com with your order number and a short explanation of the problem. We will review your request and reply as soon as possible.
Approved refunds are returned to the original payment method. The time it takes to appear in your account depends on your payment provider.